fd88 Privacy Policy — How We Handle Your Personal Data

1 Who We Are

fd88 is an online betting and casino platform serving Pakistani players at fd88.plus. The platform provides sports betting — with a strong focus on Cricket, PSL, T20 internationals and Football — alongside casino games, live casino, slot games, crash games and a promotions programme, all operating in PKR.

For the purposes of this Privacy Policy, "fd88", "we", "us" and "our" refer to the operator of the fd88.plus platform. "You" and "your" refer to any individual who accesses the fd88 platform, registers an account or uses any fd88 service.

2 Data We Collect

fd88 collects personal data in several ways — information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information provided by payment processors and identity verification services.

Information You Provide Directly

• Full name as it appears on your CNIC or passport.
• Date of birth — collected to verify you are aged 18 or above.
• Mobile phone number used to register your fd88 account.
• Email address if provided during registration or support contact.
• Payment method details — including the JazzCash or Easypaisa account number, bank account details or card information used to deposit.
• Identity documents submitted during verification — CNIC, passport or proof of address.
• Communications you send to fd88 support via live chat or email.

Information Generated Automatically

• IP address and approximate geographic location at the time of login or registration.
• Device type, operating system and browser information.
• Session timestamps — when you log in, how long you are active and when you log out.
• Betting and gaming activity — sports bets placed, casino games played, stakes, outcomes and transaction history.
• Deposit and withdrawal records including amounts, timestamps and payment method used.
• Bonus claims and wagering activity linked to your account.
• Cookie and tracking data as described in Section 6.

Information from Third Parties

• Identity verification results from third-party KYC providers — these confirm your name, date of birth and document authenticity against your submitted documents.
• Payment processing data from JazzCash, Easypaisa, Raast and bank partners — confirming that a deposit or withdrawal was successfully processed.
• Fraud screening flags from payment processors where a transaction is flagged as potentially suspicious.

Data Category	Source	Required?
Name & Date of Birth	You (registration)	Yes — account setup
Mobile Number	You (registration)	Yes — account & payments
Payment Details	You & payment providers	Yes — deposits & withdrawals
Identity Documents	You (verification)	Yes — age & ID verification
Betting & Gaming History	Platform (automatic)	Yes — account records
Device & IP Data	Platform (automatic)	Yes — security & fraud prevention
Email Address	You (optional)	Optional

3 How We Use Your Data

fd88 uses the personal data we collect for the following purposes. We do not use your data for any purpose not described in this Privacy Policy without first notifying you and, where required, obtaining your consent.

Account Operation

Your name, mobile number, date of birth and payment details are used to create and maintain your fd88 account, process your PKR deposits and withdrawals, verify your identity, and apply your chosen responsible gaming settings such as deposit limits and self-exclusion.

Security & Fraud Prevention

IP address, device data, login timestamps and transaction records are used to detect and prevent unauthorised access to your account, identify duplicate accounts, flag suspicious payment activity and protect the fd88 platform from fraud and abuse. This is a core use of the data we collect and is necessary to keep your account and funds safe.

Customer Support

When you contact fd88 live chat or email support, we use your account information and communication history to resolve your query. Support conversations may be retained for quality assurance and training purposes.

Promotions & Bonuses

Your account activity, deposit history and game play are used to determine your eligibility for fd88 bonuses, reload offers and VIP programme rewards. If you have consented to receive promotional communications, your contact details may also be used to notify you of relevant offers.

Platform Improvement

Aggregated, anonymised data about how players navigate and use the fd88 platform is used to improve the site experience — including page performance, game loading times and the responsiveness of the mobile betting interface.

Legal Obligations

Certain data — particularly identity documents, transaction records and account history — is retained to comply with applicable anti-money laundering (AML) and know-your-customer (KYC) obligations. This retention is a legal requirement and not discretionary.

4 Legal Basis for Processing

fd88 processes your personal data on one or more of the following legal bases depending on the specific processing activity involved:

• Contractual necessity: Processing required to operate your account, process your deposits and withdrawals and provide the services you have signed up for.
• Legal obligation: Processing required to comply with AML, KYC and fraud prevention obligations.
• Legitimate interests: Processing for security monitoring, fraud detection, platform improvement and responsible gaming enforcement — where these interests are not overridden by your data protection rights.
• Consent: Processing for optional communications such as promotional emails or SMS — where you have explicitly opted in. You may withdraw this consent at any time by contacting fd88 support.

5 Data Sharing

fd88 does not sell your personal data to any third party. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:

Payment Processors

When you make a deposit or request a withdrawal, your payment details and transaction amount are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or card network — solely to process the transaction. These providers process your data in accordance with their own privacy policies and applicable financial services regulations.

Identity Verification Partners

When you submit identity documents for account verification, your documents and the information extracted from them are shared with fd88's third-party KYC verification partner. This is strictly for the purpose of confirming your identity and age and is not used for any other purpose by the verification provider.

Game Software Providers

When you launch a casino game, slot or live casino title on fd88, a session token and your account identifier are shared with the game software provider to authenticate your game session. Game providers do not receive your full personal profile, payment details or identity documents.

Legal Requirements

fd88 may disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, a court order or a legitimate legal process. We will only disclose the minimum data required to satisfy the specific legal obligation.

6 Cookies & Tracking

fd88 uses cookies and similar tracking technologies to operate the platform correctly, remember your session between pages, and understand how players are using the site so we can improve it.

Types of Cookies Used

• Essential cookies: Required for the platform to function — including session management, login authentication and security tokens. These cannot be disabled without breaking core platform functionality.
• Performance cookies: Used to collect anonymised data about how pages are used — such as which pages load slowly or where players drop off. This data is aggregated and not linked to individual accounts.
• Preference cookies: Used to remember your chosen language, display settings or last-visited section of the platform.

fd88 does not use third-party advertising cookies or cross-site tracking cookies to build advertising profiles based on your betting activity. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect platform functionality.

7 Data Retention

fd88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to operate your account, and to meet our legal and compliance obligations.

• Active accounts: Your personal data is retained for the full duration that your fd88 account remains active.
• Closed accounts: Following account closure, core account data including identity documents and transaction records are retained for a minimum of five years to satisfy AML and KYC record-keeping obligations.
• Support communications: Live chat transcripts and email correspondence are retained for up to two years for quality assurance purposes.
• Marketing preferences: Records of your communication consent or opt-out are retained indefinitely to ensure we respect your preferences accurately.

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to your identity.

8 Data Security

fd88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration or destruction.

• All data in transit between your device and fd88 servers is encrypted using TLS 1.2 or higher.
• Sensitive data at rest — including identity documents, payment details and account credentials — is stored using encryption.
• Access to personal data within fd88 is restricted on a need-to-know basis. Support agents can access only the data required to resolve your specific query.
• fd88 systems are monitored continuously for unusual access patterns, failed login attempts and suspicious activity.
• Player passwords are stored as one-way cryptographic hashes. fd88 staff cannot view your password in plain text.

9 Your Rights

As a player on the fd88 platform you have the following rights in relation to your personal data. To exercise any of these rights, please contact fd88 support via live chat. We will respond to all data rights requests within a reasonable timeframe.

• Right to access: You may request a copy of the personal data fd88 holds about you at any time.
• Right to correction: If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion: You may request that we delete your personal data. We will action this request subject to our legal retention obligations — certain data such as transaction records must be kept for the periods described in Section 7.
• Right to restrict processing: In certain circumstances you may request that we limit how we use your data while a dispute or review is in progress.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time by contacting fd88 support.
• Right to object: You may object to processing carried out on the basis of fd88's legitimate interests where your personal circumstances mean this processing has a disproportionate impact on you.

10 Children's Privacy

fd88 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is carried out as part of the account registration and verification process.

If fd88 discovers that personal data has been collected from a minor — whether through a false date of birth provided at registration or any other means — the account will be closed immediately, any funds will be returned to the payment method used, and all personal data associated with the account will be deleted.

If you are a parent or guardian and believe that your child has created an fd88 account, please contact our support team immediately via live chat so we can take prompt action.

11 Third-Party Services

The fd88 platform integrates with a number of third-party services to deliver core functionality — including game software studios, payment processors and identity verification providers. Each of these third parties operates under their own privacy policy and data handling practices.

fd88 carefully selects third-party partners and requires that they implement appropriate data protection measures as a condition of working with us. However, once data is transmitted to a third party for the specific purpose described, that third party's own privacy policy governs how they handle that data.

fd88.plus does not contain links to external third-party websites that are outside of our control. If you navigate away from fd88.plus to any other website, please review that website's privacy policy independently.

12 Changes to This Policy

fd88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable regulations or the services we provide. The date of the most recent update is displayed prominently at the top of this page.

When material changes are made to this Privacy Policy — particularly changes that affect how your data is used or shared — fd88 will notify active players via a platform notification before the changes take effect. Continued use of the fd88 platform following the posting of an updated Privacy Policy constitutes your acceptance of the updated terms.

We recommend reviewing this Privacy Policy periodically so you are always aware of how fd88 handles your personal information.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how fd88 handles your personal information, please get in touch with the support team. We are available 24 hours a day, 7 days a week via live chat on the platform.

For data-related queries specifically — including access requests, correction requests or deletion requests — please indicate in your message that the query relates to your personal data and provide your registered account username to help us locate your records quickly.